Usage and License
You can check your usage and license details by visiting the "Usage and License" page from the add-on main menu.
Purchasing a License
Once you open "Usage and License," scroll down, and you should see available plans. Click on the appropriate plan to subscribe. This will take you to our payment partner's page, and you should be able to provide your card details and make the payment.
How soon can I use the application after the payment?
You can use the application as soon as the payment is successful. Make sure not to change the email id while making the payment.
How can I check the status after the payment?
After the successful payment, reopen the "Usage and License" page from the add-on main menu. You should see a license added with the status as "active." If this is still not present after a successful payment, wait for 5 to 10 minutes to see if this works. If you still do not see a license with an active status, please reach out to us.
Can you see my card details?
We do not store or cannot access your card details. Your card details are processed by our third-party partners in a secure way.
How do I cancel my subscription or update my Billing details such as Card?
If you have a valid license, then you will see a button "Manage Billing" on the usage-license page. Clicking the button will take you to a Stripe (our payment partner) page. Please follow the instructions and provide your email id (the email id you used for purchasing) and OTP you receive in the email id to log in. Once you log in successfully, you should be able to manage your subscription, update your card details, download your invoice or receipt.
Can I transfer the license to another user?
When you purchase a license ,it is automatically applied to the email id you provide during check out .Some times you may have provided a wrong email unintentionally. You can now transfer your license to the correct email on your own.
Let's define some terms .The Email from which you want to transfer the license will be referred as Source Email and the Email where you want the license will be referred Destination Email in the documentation that follows.
Transfer License from the Source Email (Email provided During Checkout)
To do so install the add-on under the email you provided during checkout if you have not installed it already. Go to the "Usage And License" menu from the add-on .You should see a "Transfer" button next to the license . Clicking the same brings up a dialog where you can provide the New Email (Destination Email) where you want to transfer the license. Once you provide the New Email, the license will be transferred to the new Email automatically.
The License should be active and it should not be a special License assigned to you.
Request Transfer from the Destination Email
This option is for users who currently have the license attached to an incorrect email address (the Source Email) but cannot install the Add-on in that account (e.g., due to organizational restrictions or inability to log in).
This method allows you to initiate the transfer process using the Destination Email (the account where the license should be). The transfer will only complete after the Source Email owner approves the request using a secure code.
Step 1: Request the Authorization Code
Go to the "Usage And License" menu from the add-on (Using the Destination Email where you want the License to be transferred). You should see a "Transfer" sesion at the end if you scroll down .
Provide Source Email: In the field labeled "Email Holding the Current License," enter the exact email address that currently has the active license (the wrong email).
Click "Request Transfer Code": The system will perform a quick check to verify the license exists.
If successful, a unique, case-sensitive alphanumeric code will be sent immediately to the Source Email.
If you do not see a response, ensure the entered email is correct.
Wait for the Cooldown: Due to security constraints, if the code doesn't arrive, you must wait 60 seconds before you can successfully request a new code.
Step 2: Validate the Code and Complete the Transfer
Once the owner of the Source Email has received the code, follow these steps to finalize the move:
Retrieve the Code: Get the 6-character alphanumeric code from the inbox of the Source Email address.
Enter the Code: In the field labeled "Code from Email Holding License" carefully enter the code exactly as it appears (it is case-sensitive).
Click "Transfer":
Success: If the code matches and is not expired (codes expire after 5 minutes), the license will be instantly moved to your current account (the Destination Email). A final confirmation email will be sent to both parties.
Failure: If the code is incorrect or expired, the transfer will fail, and you will need to start the process again from Step 1.
Important Security Note: The code is case-sensitive and only valid for 5 minutes. This ensures that only the person who currently controls the license's email can authorize the transfer away from their account.
Please reach out to us if you face any error in the above process.
What if my payment fails during renewal?
We provide a 48-hour grace period during renewal.
Important Points
- Do not purchase multiple licenses if you already have an active license.
- Do not share your license with others or in public forums.
- By default, the license will be assigned to the email id provided during payment. Do not change the email Id auto-populated during payment.